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Hotel Automation Check-In

Best Solution to Simplify the Hotel Check-In Process for Customers

Making a strong first impression is crucial for any hotel. That’s why it’s critical to ensure that one of your customers’ initial physical interactions with your hotel is a pleasant one. Here are a few pointers to help clients simplify and automate the hotel check-in experience and get the most out of their stay.

Allow for hotel automation check in remotely

Options are something that travellers love. They enjoy technology as well. Both of these factors are present during the hotel check-in process. Allowing for remote check-in is one approach to incorporate technology into the hotel check-in process. This enables an easier check-in procedure for your guests. Web-based remote check-in or a dedicated mobile app are both options for remote check-in. The best part is that it allows customers to browse and book their preferred room.

A hotel check-in app makes it simple for guests to check-in. Even better, you can utilise it as a casual marketing tool, allowing guests to discover more about your hotel, serve them exclusive deals, and even upsell extra amenities while they’re there.

Why not utilise it as a type of reward to persuade loyalty club members to bypass reception? You could take it a step further and have the app work as a smart room key or engage an RFID key card that clients can pick up in the lobby.

Increase the flexibility of hotel check-in

Hotel automation check in system in Singapore.

It’s common knowledge that guests dislike normal check-in hours. The end of the day shows a large number of arrivals at major international airports. The regular check-in and check-out times of 3 p.m. and noon don’t work with that plan. At the same time, a large lot of long flights arrive early in the morning while many depart late at night. The last thing people want to deal with after a red-eye journey is the hassle of check-in, so if you can take care of that for them, they’ll be grateful. And, possibly, through online hotel reviews, scream your praises.

The modern traveller wants efficiency. This should be reflected in hotel check-in times. Smart hoteliers, such as Standard Hotels, are detecting the shift in consumer behaviour, and many chains are responding by introducing a check-in-anytime service.

Allow guests to pay for early or late check-in at the hotel

The check-in time of 3 p.m. does not appear to be changing anytime soon. So why not give your visitors a little more flexibility in terms? You can give your customers the option to check in as early or as late as their schedules allow for a little charge. This is slowly becoming a trend, and it isn’t limited to small properties.

Put self-check-in kiosks at the hotel lobby

More advanced automation, such as check-in kiosks, is being used by hotel chains. These self-service check-in kiosks have two advantages. Customers can use it to skip the queue. At the same time, it saves you money on labour. Kiosks are best placed in the lobby. Guests can also do more with the technology than merely complete their own hotel check-in. They should be able to use the kiosk to review their reservation, programme their room keys, and make any necessary changes without any assistance from hotel staff.

By incorporating these tips into your hotel check-in process, your guests will no longer need to line up at the reception desk and you’ll make a stellar first impression.

You can invest in a hotel room automation solution or upgrade your hotel to an amazing smart hotel system to boost your competitiveness in the Singapore hotel business. For further information, please contact us.

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