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Hotel Automation System: Smart hotel automation solution in Singapore

Hotel automation system is a way for manual and time-consuming tasks to be done with little to no human intervention. Usually performed via software and technology, automation can benefit both hoteliers and their guests in similar ways – often by saving time, saving money and removing stress.


For most hoteliers, surviving the crisis meant slashing operating expenses, most coming from furloughs and lay-offs. But when you’ve been operating the same way for decades, it’s hard to picture full-scale operations with half the staff.


But there’s something hoteliers can learn from smaller-scale short-term rental operators: operational efficiency, scalability, and automation. Where can hotels start automating, though, without chaotically overhauling their current system, which has worked for years in Singapore?


In this article, we’ll walk you through how hotels can automate most of their operations, bridging the gap between operational expenses and providing value to their guests.

What is hotel automation system ?

Hotel automation systems give hoteliers full control over hotel operations while automating and optimizing processes to reduce costs and increase guest satisfaction. This includes things like:

  • Guest access automation for contactless check-ins/check-outs, which means operating without front desk staff
  • Smart app control of lights, TV, fans, blinds, A/C, heating, and all in-stay technology, empowering guest personalization while keeping energy costs low.
  • Real-time digital service requests (housekeeping, do not disturb, laundry, and maintenance) with automated notifications so relevant staff are instantly notified.
  • Intuitive employee scheduling and task management which optimizes schedules to reduce staffing costs and distribute workloads evenly.

Ideally, hotel automation software should integrate with your PMS to connect all operations (owners, guests, maintenance, customer service, housekeepers, etc.) in one place.

Hotel automation system in Singapore

Hotel access automation

When it comes to saving time and guest satisfaction, hotel access automation is the key. Traditional keys and keycards are risky as they’re easy to lose. Not only are lost keys an inconvenience for staff and guests, but they can also fall into the wrong hands, posing a risk to hotel security—a security risk that hotels no longer need to take.


Hotel automation solutions can use coded access to get into each room. This generates unique codes for each guest, enabling them to check-in and out themselves, contact-free. It automatically notifies the relevant staff when the guest leaves.

Hotel guest room automation system

Just as smart home systems allow people to automate their appliances, lighting, and HVAC systems, you can implement the same systems in hotel rooms. Using hotel guest room automation, you can automate:

  • Lights
  • Fans
  • TVs
  • Blinds/window coverings
  • A/C

Hotel guest room automation doesn’t only benefit the guest. Leveraging these features can also help you hugely reduce your energy bill. Guests like to control the temperature in their room, and it’s nice to be able to give that to them, but we know that they often forget to turn off the AC when they go out to their conference, or that they leave the heating on while on the slopes.

The costs add up quickly. Let them stay in control, but automate energy to turn off while they’re away so that you don’t have to rely on the guest to keep your energy bills low.

Tricom is a hotel automation system provider headquartered in Singapore.

Interested to invest a hotel automation system or upgrade your hotel to an outstanding smart hotel?

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