“The fully automated smart hotel” is a phrase we are starting to hear more and more. Developments in technology have led to an increase in self-service led electronics in hotels, such as self-service kiosks in receptions and information kiosks in lobbies and restaurants.
A smart hotel is the ideal of the extrovert traveller; it’s a hotel with no staff. You may find an automated check-in kiosk upon entry, such as at the Yotel Hotel in New York. And at the Hunn-na Hotel in Japan, they’ve gone one step further and use robots at reception to aid with check-in.
People query whether it’s effective – is having no human staff what people really want? We explore 3 ways to establish an automated smart hotel and how it can benefit guests:
For a more efficient, queue-reducing system that eliminates desk staff working 24 hours, the check-in kiosk is an ideal solution for hotels. Self-service kiosks provide a system that will increase efficiency without complete depersonalisation.
A recent study found that 34% of people do not think that robots can replace the personal service humans deliver. Install hotel kiosks to support staff and streamline multi-channel processes, allowing them to focus on providing better service elsewhere.
Having an automated information point would cut down the timely demands of reception staff. Information kiosks provide a resource for hotel guests to browse the dining menus; order their food for breakfast, lunch and dinner, as well as review the places to visit in the local area, book a taxi and remind themselves of the hotel’s services.
Digital room keys allow hotel visitors to use their phone as a key to enter their room. This eliminates the need for guests to remember their room key or worry about losing it.
Tricom is a
hotel automation system provider headquartered in Singapore.
Interested to invest a hotel automation system or upgrade your hotel to an outstanding smart hotel?
Drop us an email to info@tricom-int.com or WhatsApp +65 8756 0133.
32 Pekin St #05-01 Singapore 048762.
+65 8756 0133
info@tricom-int.com
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